Unapply Credit Memo in AP

[p***@gmail.com]

I have an invoice $300 and I applied a credit memo for $400. The invoice is now fully paid and in history. The credit memo has a remaining balance of $100 and is still in open. When I go to Void Open Transactions, to void the Credit memo I receive the message that says "This document cannot be marked for voiding. It has been either partially applied or is on hold." I am unable to unapply the invoice because it is fully satisfied and in history so it does not show up on the apply screen.

Is there any way to unapply this transaction?

Thanks

Philippa Walker

[John M]

Hi Philippa,
I believe the recommended fix for this is to enter a temporary transaction in order to fully apply the remainder of the credit - then you can void the credit and the temporary transaction.

Post by p***@gmail.com
I have an invoice $300 and I applied a credit memo for $400. The invoice is now fully paid and in history. The credit memo has a remaining balance of $100 and is still in open. When I go to Void Open Transactions, to void the Credit memo I receive the message that says "This document cannot be marked for voiding. It has been either partially applied or is on hold." I am unable to unapply the invoice because it is fully satisfied and in history so it does not show up on the apply screen.
Is there any way to unapply this transaction?
Thanks
Philippa Walker