How do I change Serial #'s in RMA/RTV

[Randy]

I am in the process of desiging the flow for our RMA's. I think I have it
comlpeted except for one item. I can not figure out out to change serial
numbers. There are times when we send a unit back to the vendor and they send
us a new unit that has a different serial number then the one on the RTV.
Here is a quick breakdown of how I have the flow.

Enter Rma
Receive RMA
Under Process create RTV
RTV Shipping
RTV Receiving
RTV Closing

The only way I know how is to do a transaction out of inventory with the old
serial number and then do a transaction back into inventory with the
replacement serial number.

[kris sundberg]

I'm trying to figure out the same thing.... more specifically, if i have a RMA for 2 items, but i only want to receive 1, i can't choose one serial number to receive? the insert and remove buttons are greyed out. I have unchecked "receive all serial numbers"

any one have any ideas?

Post by Randy
I am in the process of desiging the flow for our RMA's. I think I have it
comlpeted except for one item. I can not figure out out to change serial
numbers. There are times when we send a unit back to the vendor and they send
us a new unit that has a different serial number then the one on the RTV.
Here is a quick breakdown of how I have the flow.
Enter Rma
Receive RMA
Under Process create RTV
RTV Shipping
RTV Receiving
RTV Closing
The only way I know how is to do a transaction out of inventory with the old
serial number and then do a transaction back into inventory with the
replacement serial number.