Discussion:
FRX woes
(too old to reply)
Peter Lux
2007-02-16 22:04:46 UTC
Permalink
I'm not sure why, but when we converted to ver 9 from 7.5, the Great Plains
conversion was fine, but the FRX reports have never run correctly.

There's a report that the accountants run once a year and it's bombing with
a 3265, "Item cannot be found in the collection corresponding to the
requested name or ordinal", when they try to Edit/Add rows from Chart of
Accounts. It's never bombed in the past! I've never had to do ANY
maintenance in 6.5, but in 6.7, it's been a constant nightmare.

I've compacted the mdb's till I'm blue! I've deleted the lock files and
still can't Add rows business.
Therese R.
2007-02-17 00:08:18 UTC
Permalink
Hi Peter,

Have you tried going into the Sysdata File and deleting the GL Index
file(s). They have the extension of .g32. If you don't know where that is
within FRx on the Menu Bar go to Admin>>Organization there is a Sysdata
button. Click on the button and that will tell where the Sysdata file is
located.

If you do this have everyone exit FRx and go to the Sysdata File. Delete any
files with a .g32 extension. Launch FRx again and try to run the report.
Sometimes doing this will clear up most error messages you get.

Therese Rudzis
Post by Peter Lux
I'm not sure why, but when we converted to ver 9 from 7.5, the Great Plains
conversion was fine, but the FRX reports have never run correctly.
There's a report that the accountants run once a year and it's bombing with
a 3265, "Item cannot be found in the collection corresponding to the
requested name or ordinal", when they try to Edit/Add rows from Chart of
Accounts. It's never bombed in the past! I've never had to do ANY
maintenance in 6.5, but in 6.7, it's been a constant nightmare.
I've compacted the mdb's till I'm blue! I've deleted the lock files and
still can't Add rows business.
Victoria [MVP]
2007-02-17 12:59:00 UTC
Permalink
Peter,

The only error I was able to find for the exact error message you have, "
Item cannot be Found in the Collection Corresponding to the Requested Name
or Ordinal" talks about a different GL package (iRenaissance), not GP. It
also talks about FRx version 6.5, not 6.7. There is also "Error 3265 Item
Not Found in This Collection" which is usually caused by a problem when
applying a service pack, but that usually comes up when you launch FRx, not
when you try to change a report.

I suspect that either the upgrade from 6.5 to 6.7 or a recent sevice pack
installation may not have completed properly. If it's just this one report
that is having a problem, you can try recreating all if its building blocks.
You can copy all the rows into Excel, then create a new row format and paste
them back in. (You will have to recheck all your formula rows to make sure
they are pointing to the right rows.) If you're having problems with
mulitple reports, I would see if you can find your 6.5 FRx data and attempt
the upgrade again.

For what it's worth, in my experience, FRx 6.7 is a lot more stable and
forgiving than any of the previous versions.
--
Victoria Yudin
Dynamics GP MVP
Flexible Solutions, Inc.
Post by Peter Lux
I'm not sure why, but when we converted to ver 9 from 7.5, the Great
Plains conversion was fine, but the FRX reports have never run correctly.
There's a report that the accountants run once a year and it's bombing
with a 3265, "Item cannot be found in the collection corresponding to the
requested name or ordinal", when they try to Edit/Add rows from Chart of
Accounts. It's never bombed in the past! I've never had to do ANY
maintenance in 6.5, but in 6.7, it's been a constant nightmare.
I've compacted the mdb's till I'm blue! I've deleted the lock files and
still can't Add rows business.
Peter Lux
2007-02-19 16:06:06 UTC
Permalink
Post by Victoria [MVP]
For what it's worth, in my experience, FRx 6.7 is a lot more stable and
forgiving than any of the previous versions.
Not sure about that. When they try to build a new report, and import the
chart of accounts, they get this message in all companies. It's like FRx
can't use the COA. Have any other users ever had this problem?
Victoria [MVP]
2007-02-20 08:15:10 UTC
Permalink
Peter,

How was the FRx data upgraded? Was the spec set exported from the old
version and imported into the new version? If so, that may be the cause of
the problem. I have seen that cause a myriad of issues, including not being
able to add new accounts to existing reports and random errors. Newly
created reports work fine.

My suggestion would be to try to re-upgrade your old data the correct way...
--
Victoria Yudin
Dynamics GP MVP
Flexible Solutions, Inc.
Post by Peter Lux
Post by Victoria [MVP]
For what it's worth, in my experience, FRx 6.7 is a lot more stable and
forgiving than any of the previous versions.
Not sure about that. When they try to build a new report, and import the
chart of accounts, they get this message in all companies. It's like FRx
can't use the COA. Have any other users ever had this problem?
Darian Hanson
2007-02-22 15:43:51 UTC
Permalink
Hi Peter,

This error is usually caused by exported the FRx 6.5 Spec Set to a *.tdb
file and imported it into FRx 6.7. This is not the supported way to
upgrade reports between versions. The reason for this is that Frx 6.5 may
of had 8 tables, but now it has 10 tables that run the report. Since it
was just imported and never went through an actual upgrade it is having
issues running this report. I have listed the supported ways to upgrade
the reports from FRx 6.5 to FRx 6.7 below.

OPTION 1:

Upgrade through regular new version install:
Example: upgrading from FRx 6.5 SQL to FRx 6.7 SQL:

1. Turn off FRx Security in FRx 6.5 (if applicable).
2. Make a backup of SysData directory from your FRx 6.5 install.
3. Create a new SysData folder that will be used for the FRx 6.7 install.
4. Insert the FRx 6.7 CD and install all prerequisites.
5. Allow the CD to find the old version of FRx 6.5 and then select to
update.
6. Complete the install wizard, pathing to the new SysData folder you
created when
prompted. This will upgrade the companies, spec sets and reports.
7. Download and install the latest service pack for FRx 6.7 from
CustomerSource/PartnerSource.
8. Log into FRx 6.7 and verify you can set each Company as Default.
9. Turn FRx security back on in version 6.7 (if applicable).

OPTION 2:

Using Install Assist.exe
1. Make a backup of your SysData directory from your original version that
you are upgrading from.

2. Install FRx 6.7 as a none(new install) install using UNC pathing as
either a Local
Client install or Custom install, creating a new FRx 6.7 directory and a
new FRx
6.7\SysData folder, then proceed with the following:
a. Browse to the FRx 6.7\SysData folder. Locate the file System.cfg and
open
it with Notepad.
b. Remove the [Upgrade] and Syscode= lines from within the
System.cfg file.
c. Save and close the *.cfg file.

3. Browse to the new FRx 6.7 directory, locate and double-click the file
called
InstallAssist.exe.

4. Enter AD as the manufacturing code.

5. Browse to the requested files as prompted by the Install Assist Utility.
First you
will be prompted for the FRxSys32.mdb file from your OLD install (prior
version).
Next, you will be prompted to the FRxSys32.mdb file on your NEW install
(fresh
install) and then to the FRx32.exe on that same NEW install.

6. If the InstallAssist completes normally, you will be able to launch into
your new FRx version and see your reports from your older version available
in your
new version.

Note: if Install Assist continues to fail without errors, enter FRx 6.7 reg
keys prior to running InstallAssist.exe

OPTION 3:

Forced Update:
1. Install new version of FRx.
2. Log in to new install of FRx.
3. Create Companies in the new install of FRx. (must be exactly the same as
in prior version)
4. Create Spec Sets in the new install of FRx. (must be exactly the same as
in prior version)
5. Log out of FRx.
6. Rename the FRxrpts.f32 created by new install.
7. Copy the FRxrpts.f32 from the prior install or from a backup.
8. Log back into FRx and verify the reports are there.
9. Enter Registration keys.

Thanks,
Darian Hanson

Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================

Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Can ada.

This and other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/


If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
Jan Smith (MSFT)
2007-02-26 22:00:55 UTC
Permalink
Hi Pete,

Checking in to see if there is anything else we can do for you on this
topic.
Please post again at your convenience and we will be here for you.

Have a great week!


Jan Smith

Microsoft Online Support Engineer



Get Secure! - www.microsoft.com/security

==============================================

PLEASE NOTE: The partner managed newsgroups are provided

to assist with break/fix issues and simple how to questions.



We also love to hear your product feedback!

Let us know what you think by posting

from the web interface: Partner Feedback

from your newsreader: microsoft.private.directaccess.partnerfeedback.

We look forward to hearing from you!

=====================================================

When responding to posts, please "Reply to Group" via your newsreader

so that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

======================================================
Jan Smith (MSFT)
2007-02-28 20:22:29 UTC
Permalink
Hi there

Anything else we can do for you here on this query?

Please post back at your convenience and we will be here for you.
Thanks again for using the partner newsgroups!

Have a great week!


Jan Smith

Microsoft Online Support Engineer



Get Secure! - www.microsoft.com/security

==============================================

PLEASE NOTE: The partner managed newsgroups are provided

to assist with break/fix issues and simple how to questions.



We also love to hear your product feedback!

Let us know what you think by posting

from the web interface: Partner Feedback

from your newsreader: microsoft.private.directaccess.partnerfeedback.

We look forward to hearing from you!

=====================================================

When responding to posts, please "Reply to Group" via your newsreader

so that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

======================================================

Loading...